Customer Service Center Agent

Headquartered in Luxembourg, Artec 3D has offices in Montenegro, Shanghai and California. The company is made up of bright, forward-thinking, and motivated people with a sense of fun and adventure. This position is perfect for those who are eager to learn about the ins and outs of sales, possess outstanding communication skills, and are excited to contribute to our company’s increasing bottom line. Qualified candidates will need to be available to work in shifts (including night and weekend hours): SUN/THU 10:30-18:30 - Shift 1 18:30-02:30 - Shift 2 02:30-10:30 - Shift 3 FRI 10:30-16:30 - Shift 1 18:30-00:30 - Shift 2 02:30-08:30 - Shift 3

Tasks:

  • Handle incoming sales inquiries via emails and phone calls.
  • Pre-qualify leads.
  • Obtain and evaluate all relevant data in order to route inbound emails or calls to the appropriate people (Artec external sales channels and/or internal departments).
  • Create excellent customer experiences by giving fast, helpful, and relevant replies in a friendly and professional manner.
  • Maintain accurate and complete records of all communications with customers and prospects using the Artec CRM system.
  • Review accounts (leads) assigned to Artec resellers in order to track progress, follow up, and request for updates on a daily basis.
  • Ensure all leads are managed by Artec resellers in accordance with the company’s policies.
  • Work in close collaboration with Artec sales channel managers.
  • Stay consistently updated on the company's products and services.

We offer:

  • Comfortable office space overlooking the sea in Montenegro (Bar), assistance with relocation.
  • Competitive salary, corporate health insurance.
  • Hot lunches and healthy snacks in the office.
  • Liberal leadership style.
  • Afterwork get-togethers.
  • Participation in industry-specific events.
  • A strong team of tech experts within a constantly growing international company that employs 200+ people.

Required skills and competence:

  • Fluent English.
  • Outstanding communication skills, both verbal and written.
  • Previous customer-facing experience.
  • Ability to adapt/respond to different types of people and personalities.
  • Positive attitude and flexible mindset. Empathy.
  • Team player (but able to work independently).

Will be a plus:

  • Knowledge of other languages is a great plus.
  • Familiarity with CRM systems and practices.
  • Strong attention to detail and analytical thinking.
  • Interest in technology.
  • Tech-savvy.

Tell us about yourself

Collecting your personal information is for internal use only. We do not sell, rent or trade your personal information to third parties. Our Privacy Policy.