Tech Support Engineer

Artec 3D is the creator of professional 3D scanners and software used by many of the world’s top-tier companies: Apple, Tesla, Google, NASA, Nike, Toyota, and others. We are looking for a technical support specialist for our team in Portugal or Luxembourg. If you love communicating and have the necessary skills to help people and create small technical miracles – you’re going to like it here!

Tasks:

  • Assist Artec partners and end users with resolving technical issues via email, phone, chat, and remote sessions.
  • Help create content for Artec’s Support Center.
  • Participate and prepare the webinars, training sessions, and demos for partners; prepare relevant documentation.
  • Work alongside the sales team during trade shows, taking care of technical issues (prepare scanners, laptops, objects for scanning, etc.).
  • Assist the sales team with 3D scanning service tasks (check scanners, organize repair work, etc.).

We offer:

  • A strong team of tech experts within a constantly growing international company that employs 200+ people.
  • Comfortable office space on the seashore in Montenegro (Bar) or Luxembourg.
  • Competitive salary, medical insurance, lunches and snacks in the office, flexible schedule.
  • Participation in industry-specific events.
  • Afterwork get-togethers to any taste.

Required skills and competence:

  • Technical support or training experience (ideally or at least desire to work with the Customers).
  • Fluency in English and German.
  • Willingness and possibility to travel (international and domestic).

Will be a plus:

  • Knowledge of software for 3D modeling and/or CAD (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc).
  • Skills in electronics, medium-sized machinery.
  • Experience in 3D scanning and/or 3D printing.
  • Experience in working with clients who are located worldwide in different time zones.
  • Fluency in French.

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